Shipping & cancellation policy
Currently Save Our World ships primarily to the United Arab Emirates, but shipment to other countries is also possible. Payments are currently in USD but will be in AED shortly. Please contact us at firstname.lastname@example.org if you have any questions.
We ship with a local courier for standard and express deliveries.
Please note that our shipping charges are shown for UAE only at this time although international shipping may be available upon request. Note that each book weighs approx. 50g if you want to get an idea of shipping charges
Standard: 3-5 Days for print books (25 AED)
Express: 1-2 Days for print books (45 AED)
Save Our World FZ LLC is a United Arab Emirate Free Zone registered company complying with all relevant and applicable laws of the U.A.E. Save Our World takes compliance with export controls laws very seriously and will not ship to the following countries: Iran, Sudan, Syria, North Korea, Cuba.
Taxes & Duties
Please note that your local government may assess international trade taxes or customs duties upon package arrival, which cannot be our responsibility. Contact your local customs office for more information.
Orders can be cancelled by the customer within 24 hours by contacting us by email at email@example.com. Where you have requested Premium delivery or Express delivery (or a large order) please call +971 56 658 3224 immediately or you may be charged the price of delivery. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Please email us at firstname.lastname@example.org to request your exchange or refund, making sure to attach your original order confirmation, and then follow the procedure below. If you are requesting an exchange, please make sure to let us know what item you would like to exchange for.
Packing and Sending Your Returned Items:
Pack the items along with the receipt. Your order number MUST be included with your exchange.
Mail the package to:
Save Our World FZ LLC
Suite 17, The Iridium Building,
Umm Suqeim Road,
Al Barsha, P.O.Box 391186,
Please use a shipper with delivery confirmation so we can verify receipt of your item.